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/ Personal data protection

European regulations on the protection of personal data are undergoing a major evolution that has given rise to the General Data Protection Regulation "nLPD" of April 27, 2017 that came into force on May 25, 2018. Our company, anxious to comply with regulations capable of improving relations with our European customers, has complied and expresses in this present charter its attachment to the quality of service provided to our customers whether they are Individuals or Professionals. This new regulation, which concerns European citizens who are not professionals and are therefore considered as "private individuals", reinforces the citizen's own control over the use of his or her data. The regulation applies to all processing of personal data, whether automated or non-automated, regardless of whether the data is contained in a file or is intended for inclusion in a file.

What is personal data for an individual?

By definition, personal data is: "Any information relating to a natural person identified directly (surname, first name) or indirectly (by an identifier, or customer number, telephone number ...). The identification of a physical person can be made from a single piece of data (ABS number, SS) or from the cross-referencing of a set of data.

What personal data do we collect?

We only collect adequate and relevant data, strictly limited to the realization of the service you order and , with your consent, data related to our commercial and prospecting actions.

Why do we need to collect and process your personal data?

Your personal data is collected and processed to enable us to conclude, manage, modify and execute the service you have ordered and , with your consent, to inform you of the services and products you can benefit from at Verbel.

To whom are your personal data transmitted?

Your personal data is intended for Verbel employees according to his function and some of our subcontractors. All members of our staff have been trained and comply with the nLPD. Our subcontractors also comply with the requirements of the nLPD in order to ensure that the services ordered are carried out correctly. None of the information collected is transferred or sold to a third party who is not a recognized subcontractor. Data is hosted exclusively in Switzerland and Europe.

How long do we keep your personal data?

Personal data collected and processed in the context of an ordered service, a commercial contact or a sales follow-up are kept in accordance with the statutory limitation periods set according to the nature of the contract and in compliance with Swiss rules, i.e. 10 years. In the case of commercial prospecting, personal data is kept for 2 years from the date of collection or last contact with the person concerned. The data is then anonymized in order to preserve the basis for the company's statistical studies.

What security measures are implemented to carry your data?

Paper media not filed in secure locations are immediately destroyed. Electronic information is stored with a professional host ensuring a high level of security. Access to this information is restricted and protected. Persons with access rights are appointed by Management.

What rights do you have?

In accordance with the applicable General Regulations on the Protection of Personal Data, you have various rights, namely :
  • Right of access: you can obtain information about the processing of your personal data and a copy of your personal data.
  • Right of rectification: if you believe that your personal data is inaccurate or incomplete, you may request that it be amended accordingly.
  • Right to erasure: you may request the erasure of your personal data to the extent permitted by law.
  • Right to restrict processing: you may request that we restrict the processing of your personal data.
  • Right to object: you may object to the processing of your personal data for reasons relating to your particular situation. You have the absolute right to object to the processing of your personal data for the purposes of commercial canvassing, including the profiling associated with such canvassing.
  • The right to set up instructions for the storage, deletion or communication of your personal data, applicable after your death.
  • Right to withdraw your consent: if you have given your consent to the processing of your personal data, you have the right to withdraw your consent at any time.
You can exercise these rights by writing to Verbel's DPO - Avenue Benjamin Constant 7, 1003 Lausanne or by emailing contact@verbel.ch.